TMI is constantly committed in offering an effective and professional service, with one only goal: meeting its clients’ needs.
Our mission is to build a strong relationship with our clients, for this reason we offer an effective and ongoing after-sales service.
The main ingredients are: attention to detail, quick problem-solving and top performance.
We believe that innovation and updating are key points to achieve our results:
- We believe in human resource training with continuous technical and professional updating;
- We keep our spare parts warehouse organized and codified in order to manage the minimum stock number;
- We have created a network of alternative suppliers, so that the replacement is guaranteed within 24h after the malfunction has occurred;
- Our helpline is active non-stop both weekdays and weekends;
- We can offer online support with a telephone-based customer service;
- We use certified work tools.
Below are the services we are able to offer:
- Technical support
- Remote support
- Technical training courses
- Turnkey projects management
- Molding tests